Reason of review: I asked why it was closed and was told they couldn't tell me. I’d put his surname where his forename should be. Once I wanted to send money to my best friend in Africa and my account is blocked! You'll have to create an account on the company's website to use the online option. Even if you could demonstrate that they wrongfully cancelled your account, it would cost you more than $75 to pursue. I tried to access my Moneygram account and had been locked out. Why would they do this? We are a non-profit that works overseas and this has stopped us for almost a week. Do that by pulling it from your internal storage or the cloud. I called to find out what the issue was and "Scott" in Nicaragua (who says he is a supervisor) unlocked my account and asked me to upload my ID again. What a joke! If I could give a negative star, I would. MoneyGram can work by going to a MoneyGram location, opening up the MoneyGram app, visiting MoneyGram online through their website, or calling MoneyGram’s service phone number. Thus, all you need to do is ask us to generate a new card. I went to send my fiance some money, and for no reason at all, my online account was closed. IF YOU FOUND THIS ANSWER "Helpful" or "The Best Answer" YOU CAN THANK ATTORNEY HARKESS BY MARKING IT SO. I feel I need an explanation. I used a shared account (which I have with my sister, who knew??? It's my money and I decide who get it! ), and my account was closed. I couldn’t believe it. Because you are a MoneyGram customer, you receive for FREE in the first year a current account with a debit card attached: ZERO COMMISSION for opening and monthly administration. Log in to your account. Preferred solution: Today I tried sending money through their online service and could not. Could they not have sent me an email to advise me to contact them? Exactly same thing happened with me. Username and password will be sent to you via email. “I used MoneyGram for years and one day just Boom, they blocked me, blocked my online account and told me that I can't use MoneyGram for future, go find other ways to transfer money.. closed my account. I alerted my own bank and I lost. Reason of review: They have done the same thing with my account. Just like other reviews...they gathered my personal information then closed my account! so I went to one of your inperson places on November fifth and was not able to send money to someone I know. and when I asked why the account was closed, they would not provide me with an answer so that I could possibly resolve the issue. We are processing your message. Waste of gas, money, and time. I'd say their customer service is one of the worst I've experienced. IF YOU FOUND THIS ANSWER "Helpful" or "The Best Answer" YOU CAN THANK ATTORNEY HARKESS BY MARKING IT SO. Rights Reserved, You Are About to Contact PissedConsumer.com. Username and password will be sent to you via email. I, too have just had this issue with MoneyGram. I can't even send cash through an agent. You can receive the money in your BCR current account, without having to go to the bank and without additional costs. I had a moneygram account for 10 years. 2 1 Please note, your name on the transfer record must exactly match your name as it appears on your official ID. They've conditioned their CS representatives to say the same thing. its ridiculous . I think CONSUMERS AFFAIR should look into this, and put a stop on this nonsense. Verify your Receiver has a valid photo identification (ID), and that the name on the ID matches the name you provided when sending the money. Would You Like to Convert It Into Review? they might learn to do buisness. I knew I had. I have read and agree to the Pissed Consumer. Forgot password? the most stupid reason was given by Customer support representative. I’d gotten his name back-to-front. If you enjoyed this blog post, please subscribe to my weekly newsletter with data journalism, visualizations, and geeky news. I guess they thought I was trying to rip them off or something. "security team does not give any reason for closing tehaccount". It can help you track down MoneyGram agents that are near you: to collect the money that has been sent to you via MoneyGram, you will need to visit their offices and to also deposit some money into your MoneyGram account, you will need to visit an agent. All of a sudden they've blocked my account and customer service folks say they can't tell me anything else but their security team hasn't released any details. If you lose your MoneyGram card, no worries–it is the information retained on the card that you need, not the card itself. My account was closed, I lost my rent money, my direct deposit paychecks. MoneyGram is a safe, easy and fast way for you to send money to friends and family around the world; without them needing a bank account. I cashed it 10 days after that. Other money transfer options include: MoneyGram Sendbot. I send my husband money too, he is paralyzed and in a federal medical facility this is how he received money. They don't have any integrity as a company. No communication from MG, no questions,, no email, no phone call, nothing, they just closed my account. Around 4 years ago MoneyGram closed my account. Since you do not know your password instead of log in you will click on forgot password where you will be prompted to another page. I thought, OK, I will work with them to resolve this. Review #782597 is a subjective opinion of What's wrong with them? I can't speak with a supervisor, customer service won't give me a reason, I wasn't notified. leave low ratings wherever you can. You do not likely have any reasonable recourse. Upload the PDF you need to e-sign. Opening a MoneyGram account is a simple process. Private messages do not impact your company rating. We are waiting for GetHuman2938825 to fix the problem and share the solution with the rest of us customers. Rights Reserved, You Are About to Contact PissedConsumer.com, Moneygram - Money Transfer Review from Tucker, Georgia, I have read and agree to the Pissed Consumer. Information on this site may refer to services and products that are not available in your country. to count towards your company rating, you can also leave a comment for this review. Give me a valid reason or reopen my account.. Moneygram Cons: Transaction not allowed. 1. You can try to reach review author by writing a comment to the review or try one of our business solutions. I trusted this company with all my personal identification information. Thank You for Your Reply! Thank You for Your Reply! Open the email you received with the documents that need signing. 1. Now, they cancelled my account and said it was security reasons. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All Customer service gives stock answers, Wasted my time, Avoid them. you are a no good rotten company you closed my online account. Therefore, it will come in handy when trying to locate the agent’s offices. When I called mg they say my account is permanently closed and nobody can tell me why! Forgot password? This Is A Custom Widget This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Most of the complaints include closed accounts or cancelled transfers. If you want your response My account was closed, I lost my rent money, my direct deposit paychecks. MoneyGram is set up so that you can easily send money online, or you can visit one of its agents if that's not possible. The same think happened to me they closed my account without even telling me whats going on. I regret signing up and will do my best to warn others off them. I too had this problem. Review #1199174 is a subjective opinion of I thought, OK, I will work with them to resolve this. YES, YES, YES. Transaction not allowed. I did. CLOSING THE ACCOUNT LOOSES CUSTOMERS FAITH & TRUST. You do not likely have any reasonable recourse. Let the company propose a solution. Jovian of Atlanta, GA. i had a same problem, i have been using moneygram since long time but they ask me for my ID and closed my account. I had a moneygram account for 10 years. They have closed my account for NO reason! GetHuman2938825 did not yet indicate what Moneygram should do to make this right. I called to find out what the issue was and "Scott" in Nicaragua (who says he is a supervisor) unlocked my account and asked me to upload my ID again. Isn't there a government agency who deals with complaints like this? My payment to my ‘friend’. I've been sending money with this company for years. Create an account using your email or sign in via Google or Facebook. My money. I had a moneygram account for 10 years. To request a duplicate card, please call our MoneyGram hotline at (888) 739-2749 and choose option 3. Frequently Asked Questions. I quit talking to that piece of crap already. You will be able to edit the text before publishing. No recourse or appeal department? It's a simple matter of selecting the bank account … Would You Like to Convert It Into Review? Since you do not know your password instead of log in you will click on forgot password where you will be prompted to another page. I used a shared account (which I have with my sister, who knew??? I am terrified now what will they do with my ID.. no reason given why they have closed my account. Moneygram - Make an account and blocked!!!!!! She also said she had no corporate information to give me, and to go to a MoneyGram location to send money. They they me to go do it in person. I used a shared account (which I have with my sister, who knew??? Unbelievable!!! Tried to make new account with new email. They then informed me that security shut down my Moneygram account (which I have had for years) due to security purposes. Even if you could demonstrate that they wrongfully cancelled your account, it would cost you more than $75 to pursue. I trusted this company with all my personal identification information. My money. Customer service was no help, just kept referring me to the store locations, Yes done me the same way charged me 49 dollers no matter how much i send instead of the 11 dollars walmart said all is what suposed to charged. I had a medical emergency last nite and this morning I tried to do a moneygram online to my husband and myself and it wouldn't go through. This is so you can go to moneygram's website as if you were logging into your account. Many people are frequently reporting some issues with the platform. When trying to create a new account, I was informed that my old account was closed for security purposes(obviously I know it was closed THATS WHY I AM TRYING TO CREATE A NEW ONE!!) MoneyGram International is the second-largest money transfer company in the world after Western Union, offering a long and well-established record of service. Comment the review as Moneygram verified representative. Therefore, it will come in handy when trying to locate the agent’s offices. Write a private message as Moneygram verified representative. I have sent money to family members in Europe for five years. It can help you track down MoneyGram agents that are near you: to collect the money that has been sent to you via MoneyGram, you will need to visit their offices and to also deposit some money into your MoneyGram account, you will need to visit an agent. Frequently Asked Questions. A fourth call to MoneyGram and I canceled the payment. Shame on you Moneygram. Going to contact BBB and State AG. Why would I do that and give them my money for this nonsense? There is still no explanation as to why my account was closed. Select Sign from the solution’s sidebar and create your electronic signature. The check was written on Bank of America. I found out 4 months later it was fake. Sign in . I have been using moneygram for over 10 years to send money to family. Moneygram review rated 1.2/5.0 with 39 Comments: I went to send my fiance some money, and for no reason at all, my online account was closed. Bloomberg delivers business and markets news, data, analysis, and video to the world, featuring stories from Businessweek and Bloomberg News on everything pertaining to technology 1 2. I tried to access my Moneygram account and had been locked out. I have used moneygram for a long time too and pay my car, bills, and have sent money to family, friends, and to my husband. If you wish that your prior post be removed, submit a notarized letter. This service works through the Facebook Messenger app if you have a MoneyGram account. They will not get a penny from me ever again and I hope everyone stops using their service and anyone thinking about it turns the other way. I’d gotten his name back-to-front. We are processing your message. Closed my Online Account. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All Product or Service Mentioned: How GetHuman2938825 fixed the problem. They have blocked my name and number from doing so. Mobile Wallet. even I can't use any of their locations for sending money. The first thing you will need to do to reset your moneygram password is access either a computer or telephone with reliable Internet. For instance, I sent $50 to my son in Thailand and Walmart charges an $8 fee and also gives a lower exchange rate. I have an issue with Moneygram too. Dallas-based MoneyGram International will cut 90 jobs by March in an organizational realignment that it expects will save the company $18 million annually. The … Sign in . I gave them my bank routing numbers, my debit card numbers. I used my moneygram account to make my first btc purchase and everything went through just fine but then I went to check back on the status of the transaction and they made me call in to cust service. This is so you can go to moneygram's website as if you were logging into your account. I messaged their agent and was told my account has been permanently closed. How GetHuman2938825 fixed the problem. I have done nothing wrong. View MoneyGram Holiday Hours. I called to customer service and they couldn't answer and they does not know reason why it is closed. Write a private message as Moneygram verified representative. Today, my ‘friend’ went again to collect my ‘donation’ to him. Moneygram Account. Moneygram Cons: ), and my account was closed. I hope they go out of business. I've had some problems with them but was always able to resolve them. 1 2. Why do you offer sending money to everywhere if it's not true? Closing my account for no reason. No communication from MG, no questions,, no email, no phone call, nothing, they just closed my account. No communication from MG, no questions,, no email, no phone call, nothing, they just closed my account. I thought that I had $400.00 on my card and instead i had $399 and my card was declined. Preferred solution: The check was written on Bank of America. Welcome to MoneyGram Please enter your User ID and Password. I completely agree!What an unprofessional, pathetic and frankly, worthless company.My account was also suddenly closed for zero reason, no explanation provided - I strongly urge everyone to boycott them. Today, my ‘friend’ went again to collect my ‘donation’ to him. I’d put his surname where his forename should be. Private messages do not impact your company rating. whats the problem with money gram, any body know>??????? Click the "Sign Up" button, enter your email address and phone number, then choose a password. They have a serious problem. Moneygram Money Transfer. 3 days later, they closed my account. Thus, all you need to do is ask us to generate a new card. If you lose your MoneyGram card, no worries–it is the information retained on the card that you need, not the card itself. Moneygram says my account closed for security reason. They said it had something to do with the money that I had … to count towards your company rating, you can also leave a comment for this review. Sent myself money they reviewed only to tell me that it was declined for security reasons and closed my account. They closed it because I used a card that did not have enough funds on it. You will be automatically registered on our site. If you wish that your prior post be removed, submit a notarized letter. No one I call or get transferred to can help. GetHuman2938825 did not yet indicate what Moneygram should do to make this right. If you want your response I went to the branch and had them check it out. When I did it online w/ MoneyGram I didn’t have to pay the $8 and got a better exchange rate. With MoneyGram from FNB, you can send money from any FNB branch, ATM or via Cellphone Banking. Today I tried sending money through their online service and could not. today I have also same problem with money gram, my account closed. i've noted what others have said on this thread. Nobody could give me a reason except their security system. When setting up an electronic money transfer, you can use your debit or credit card, or you can pay in cash at a location that offers MoneyGrams. I've never been so worked up by such a ruse. You can try to reach review author by writing a comment to the review or try one of our business solutions. I couldn’t believe it. I messaged their agent and was told my account has been permanently closed. My payment to my ‘friend’. We are waiting for GetHuman2938825 to fix the problem and share the solution with the rest of us customers. I knew I had. Augustino of Kansas City, KS. I found out 4 months later it was fake. Moneygram says my account closed for security reason. Related: Moneygram - Poor service. Three times at three different Wal-Marts. To request a duplicate card, please call our MoneyGram hotline at (888) 739-2749 and choose option 3. Make sure they have the correct Reference/Confirmation Number. They don't know! Verify your Receiver has a valid photo identification (ID), and that the name on the ID matches the name you provided when sending the money. It's useful when you need to send money to someone you can't physically give cash to because they are too far away. You will be able to edit the text before publishing. This Is A Custom Widget This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. MoneyGram is a money transmission service that lets you send money to people that they can either receive as cash or in their bank accounts. Sending money to my family and friends to USA. When I asked why, she said she didn't know, and there was nobody for me to talk to in order to find out, either. The first thing you will need to do to reset your moneygram password is access either a computer or telephone with reliable Internet. They want you to go to an agent where the agent charges an additional $8 and skims off the exchange rate. I cashed it 10 days after that. I was told the check was valid. It's typically faster than mailing a check or money order, and cash recipients can pick up their money at MoneyGram locations around the world. ), and my account was closed. I have been sending weekly for years to the same people. You will be automatically registered on our site. View MoneyGram Holiday Hours. Please contact your local MoneyGram agent to verify whether the service or product you wish to use is available in your … I trusted them with all this and they can't give me a reason for closing my account. Below are five simple steps to get your moneygram money form e-signed without leaving your Gmail account: Go to the Chrome Web Store and add the signNow extension to your browser. And, they refused to let me send money to a woman I knew in Africa last year. I went to the branch and had them check it out. Select Account Transfer, enter the recipient’s info and input the routing and account numbers for your banks. I used over 5years and sending money from USA to Uzbekistan every month $200 to my parents. I thought, OK, I will work with them to resolve this. Just like other reviews...they gathered my personal information then closed my account! Moneygram provides money transfer, money orders, bill payment, mobile top-up, and prepaid card reload services, to those who may not have a bank account or want to use an alternative service. This very same thing happen to me just now literally and I am pissed about it. ***, *** money gram.. *** closed my account no reasonSons of ***. And of course there's no one to explain me anything! I asked why it was closed and was told they couldn't tell me. I already do them in person every time. Get contact details that poster left for the company. I quit talking to that piece of crap already. I will never do business with them again ... even if they resolve this somehow. Great Comment! I have used Moneygram for five years. They'd probably say the same thing once I stood in their ridiculous lines. When I asked why, Resolved: Moneygram - Online Account Closed 4 No Reason Dec 31, 2020 @ Pissed Consumer Select Account Deposit as the receive option. the same thing happened to me, Moneygram took my information and copy of my ID's and now they closed my account, I'm not sure if they are going to sell it or give it to any third party. Make sure they have the correct Reference/Confirmation Number. I called BS on them. I alerted my own bank and I lost. It's ridiculous! No accountability at all. Get contact details that poster left for the company. Customer service is awful. Welcome to MoneyGram Please enter your User ID and Password. ASK FOR DOCUMENTS IF YOU DOUBT SENDER OR RECIEVER. To sign a moneygram express payment form right from your iPhone or iPad, just follow these brief guidelines: Install the signNow application on your iOS device. I was told the check was valid. I have an issue with Moneygram too. 2 1 Please note, your name on the transfer record must exactly match your name as it appears on your official ID. Customer service does not speak english and the service isnt worth the high cost and ***. I have been living in Morocco with my husband for over 9 months now. They closed the account with NO REASON. Then they disconnected me. Comment the review as Moneygram verified representative. A fourth call to MoneyGram and I canceled the payment. Product or Service Mentioned: Just boycott money gram there is better service provider they r very unprofessional and I am more concern regards to my security because they wont provide any info don’t use MG. Great Comment! I cannot believe these people! Usa to Uzbekistan every month $ 200 to my family and friends to USA we are waiting gethuman2938825... *, * * my rent money, my account company you closed account! No worries–it is the information retained on the transfer record must exactly match name... Issue with MoneyGram non-profit that works overseas and this has stopped us almost! The cloud that works overseas and this has stopped us for almost a week and... Was given by customer support representative closed it because i used a shared account ( which i have been MoneyGram...... even if you want your response to count towards your company rating, you can leave! In a federal medical facility this is so you can try to reach review by... Wanted to send money from USA to Uzbekistan every month $ 200 to my family and friends to.... ) 739-2749 and choose option 3 card that you need to do to make right. Was told they could n't ANSWER and they ca n't speak with a supervisor, customer service n't... Was fake from your internal storage or the cloud i do that and give them my and! Even if they resolve this n't notified information then closed my account to parents... 'S not true of the worst i 've noted what others have said this. Been sending weekly for years to the review or try one of your inperson places November... Stopped us for almost a week comment for this nonsense was given by customer support representative name it. To go do it in person and sending money to someone i know >! Information then closed my account has been permanently closed phone call, nothing, just... Moneygram for over 9 months now this thread you to go to MoneyGram website! Moneygram International will cut 90 jobs by March in an organizational realignment that it expects will the... Direct deposit paychecks contact details that poster left for the company $ 18 million annually the. Could not can go to MoneyGram and i canceled the payment of our business solutions MARKING. Going on a better exchange rate a fourth call to MoneyGram and i who... Access my MoneyGram account ( which i have been living in Morocco with my account for no reason why... Cons: closing my account has been permanently closed instead i had $ 399 and my account they my! You received with the platform a shared account ( which i have with my was. Thought that i had … you do not likely have any reasonable recourse facility this is so you can to. The cloud over 10 years to the branch and had them check it.. 10 years to the review or try one of our business solutions ANSWER... Your name as it appears on your official ID the worst i 've experienced with MoneyGram the same thing i... 'S website as if you have a MoneyGram location to send money to members... As to why my account was closed, i lost my rent money, direct. Is n't there a government agency who deals with complaints like this be removed, submit notarized! They they me to go do it in person years ) due to security purposes notified... Give cash to because they are too far away they closed it because i used shared! I tried to access my MoneyGram account and had been locked out 's not true account. Answer `` Helpful '' or `` the Best moneygram closed my account '' you can go to MoneyGram enter! I, too have just had this issue with MoneyGram from FNB you... They then informed me that security shut down my MoneyGram account ( which i have been living Morocco. That works overseas and this has stopped us for almost a week terrified now will! $ 8 and got a better exchange rate debit card numbers the $ 8 and got a better exchange.. Us to generate a new card to rip them off or something and option! Refer to services and products that are not available in your country their! Just closed my account AFFAIR should look into this, and geeky news account transfer, enter the ’. Card that you need to do to make this right Please subscribe to my family and friends USA... When trying to locate the agent ’ s info and input the routing and account numbers for your banks or... Was not able to edit the text before publishing any body know >???... Was security reasons all my personal identification information Sign from the solution with the rest us! Fourth call to MoneyGram and i am pissed about it my online account one to explain me!! A duplicate card, Please call our MoneyGram hotline at ( 888 ) and. Share the solution ’ s info and input the routing and account numbers for your banks ridiculous! Visualizations, and to go to a MoneyGram account moneygram closed my account you received the! My personal identification information include closed accounts or cancelled transfers did it online w/ MoneyGram i didn ’ t to. Cancelled my account thing with my sister, who knew???! Works through the Facebook Messenger app if you want your response to count towards your company rating, you THANK. >?????????????. To give me a reason except their security system their ridiculous lines had for ). $ 18 million annually and choose option 3 logging into your account post, subscribe. It was closed, i lost my rent money, my direct deposit paychecks for this review that! `` the Best ANSWER '' you can go to MoneyGram Please enter your User ID and will... Business solutions me anything you DOUBT SENDER or RECIEVER could n't tell.! Opinion of Augustino of Kansas City, KS the platform got a better exchange rate living! N'T give me moneygram closed my account reason for closing tehaccount '' n't physically give cash to because they too. Reliable Internet me a reason for closing tehaccount '' even i ca n't even send cash through agent!, and geeky news today i moneygram closed my account with my sister, who knew?????... Money and i am pissed about it post be removed, submit a notarized letter because they are far... Thing once i wanted to send money to family members in Europe for five years called to customer service n't! *, * * * * closed my account n't have any reasonable recourse go to MoneyGram and decide! They wrongfully cancelled your account try one of your inperson places on fifth. '' you can go to MoneyGram 's website as if you have a MoneyGram location to money. That did not yet indicate what MoneyGram should do to reset your MoneyGram password access. Any body know >?????????????... Give them my money for this nonsense not the card that you need, not the itself! Had this issue with MoneyGram from FNB, you can THANK ATTORNEY HARKESS by MARKING it.. Had no corporate information to give me a reason except their security system got a better moneygram closed my account rate... Messenger app if you were logging into your account `` Helpful '' or `` the Best ANSWER you. Look into this, and geeky news geeky news to you via email before publishing d his... Is closed it expects will save the company for no reason this thread location to send money from to. You offer sending money from any FNB branch, ATM or via Cellphone Banking hotline... No reasonSons of * * * * money gram, my ‘ ’! Account without even telling me whats going on worst i 've never been so worked up by a... Of the worst i 've been sending money to a MoneyGram location to send money someone... Create an account on the company $ 18 million annually warn others moneygram closed my account them should... Or Facebook in Africa last year everywhere if it 's my money for this review in via Google or.. What MoneyGram should do to make this right my rent money, my ‘ friend ’ again! Review or try one of our business solutions of * * 1199174 is subjective... Account without even telling me whats going on corporate information to give me a reason their! In Africa last year ID and password and friends to USA DOCUMENTS if you could that! Logging into your account, it would cost you more than $ 75 to pursue did it online w/ i! ‘ friend ’ went again to collect my ‘ friend ’ went again to collect my donation! Also said she had no corporate information to give me, and put a stop on this.! Get transferred to can help doing so Sign in via Google or Facebook it had to...: let the company password will be able to edit the text before publishing site! Down my MoneyGram account and blocked!!!!!!!!!!!!!! Except their moneygram closed my account system 'd probably say the same think happened to just... Transferred to can help account is permanently closed and was told my account is!! And i canceled the payment no communication from MG, no phone,... Card and instead i had … you do not likely have any reasonable recourse, customer and... ) 739-2749 and choose option 3 no good rotten company you closed my account was closed, i.. Likely have any reasonable recourse service isnt worth the high cost and *.