Site: SunTrust. @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. Hi @SunTrust @ftpxay For account information, the bank … @michaelpwilke All systems are up & running with no issues being reported. @MizCamille Today’s worst customer service award goes to @suntrust. Via @buckbelue8 can hit it out of Suntrust park. Thank you for banking with SunTrust, we appreciate your business! Verify your outbound calls and add your logo, name, location, and more to the mobile phone display. Published: 11/10/2020 10:09 a.m. By: downdetector.com User reports indicate SunTrust Bank is having problems since 10:09 AM EST. @judgealexferrer @BankofAmerica I switched to SunTrust late last year and I’ve had no problems with them at all. The mobile banking app is down. If you have not yet enrolled in Online Banking, choose the “Digital Banking” icon in the lower right corner of the app log in screen. Problems at SunTrust Bank Problems at SunTrust Bank. We would recommend double-checking your network connection, clearing your cache/cookies, and verifying your credentials. ^JW. I’ve typed the credentials but it’s not letting me in. I see no login form like there used to be, and clicking on the Sign On at the top of the page does nothing. Waited 15 minutes on hold. @dagmit77 The misconduct took place in a unit that served check-cashing businesses and was later shut down. SunTrust. @jennypha_ (1/2) Hi, we are sorry to hear you are having issues with the SunTrust Mobile app. No call back as they have my cell#. You can make payments, transfers, and mobile deposits, view account balances and account activity, send money via Zelle®, as well as search for ATM / branch locations. Brilliant. South African bank's approach to chatbots offers lessons for U.S. players; small lenders embrace automation for latest PPP round; flush with capital, Canadian banks eye U.S. acquisitions; and more from this week's most-read stories. @Guy726 @SunTrust Right??? @SunTrust why is the business account login not working? WTF?? @AmberHot99 @AskSunTrust Absolutely not. Although SunTrust recently merged with BB&T to form Truist, it still operates as an independent bank, with branches in 11 Southeast states. Enter the code above * Enter the code without spaces. Please try again.”. 3 separate calls, for the same issue( which should be easy to fix) on hold for 15 plus minutes and then just disconnect me. BOA SunTrust Citizens Chase @AskSunTrust mobile deposit down? 2 SunTrust does not charge a fee for the use of SunTrust Mobile Banking. Have been in line for drive-thru for over 30 minutes. What is a One-Time Passcode? His monetary penalty is lower than what the agency had first floated. The ATM on Seminole Boulevard will allow no fee withdrawals but does not accept deposits with your SunTrust card pending full system integration as it is BB&T branded. SunTrust says its employees were working on an upgrade when the system went down. We are apologetic to hear that you are unable to access your Mobile App services at this time. Login/Register; Mobile banking. @Hillrraaay 2/3 working properly. Still no return of escrow acct funds. WTF?? This outage joins a recent spate of high-profile banking snafus this year due to system upgrades and technical glitches. So can you address me where should I report these security issues? The McLean, Va.-based company admitted that it failed to file suspicious activity reports even in cases when it knew about criminal charges against specific customers. Twitter Thankfully currently, we aren't showing any outages. Can you please try. @AskSunTrust, Page last updated by We would recommend double-checking your network connection, clearing your cache/cookies, and verifying your credentials. Add new comment. How do you rate SunTrust Bank over the past 3 months? Mobile Banking (90) How do I make a Mobile Deposit? Fifth thrird bank I sell both company and personal checks I can also issue credit card dm let’s work. Their customer service was very nice and accommodating. The ATM on Seminole Boulevard will allow no fee withdrawals but does not accept deposits with your SunTrust card pending full system integration as it is BB&T branded. @Jessy2Noni I’ve typed the credentials but it’s not letting me in. @GoAllInOrg For reprint and licensing requests for this article. The first message of the outage was posted Sunday morning. I had no problem receiving my first stimulus into this same Suntrust account and nothing has changed from my 2019 filing so why is there a hold up now? The bank posted on its website and social media accounts Sunday morning that all … Do not under estimate him ? @AskSunTrust It says it’s unavailable. 3 separate calls, for the same issue( which should be easy to fix) on hold for 15 plus minutes and then just disconnect me. @SunTrust Your customer service center absolutely sucks. “Our teams are working aggressively.”. Fifth thrird bank I sell both company and personal checks I can also issue credit card dm let’s work. K. W. b. L. A. SunTrust digital access is down for all customers. The bank posted on its website and social media accounts Sunday morning that all online and mobile banking systems were unavailable. The bank had been directing people seeking assistance to their local branch, ATM, or to call 800-SUNTRUST. I have been able to log on to Suntrust mobile banking once since Friday. @brianmuddradio Don't you miss with your small business....long meetings with your CPA firm on how the Gov is soaking you and how to mitigate, or, like me this week...2 hours a day on the phone with Suntrust trying to figure out why their payroll doesn't work ? 3 3 Daily and monthly transfer limits apply and will be described within SunTrust Online Banking. @SunTrust and @growfinancial why?! ... SunTrust Bank now Truist Bank, Member FDIC. “Our teams are actively working to restore digital channels for our clients. Your name * E-mail * The content of this field is kept private and will not be shown publicly. Comment * Notify me when new comments are posted . Chatbot lessons, automated PPP, cross-border M&A: Top stories of the week, Credit union regulator outlines 2021 supervisory priorities, PNC says BBVA deal won’t derail organic growth plans, Former Wells Fargo general counsel fined $3.5 million in OCC settlement. The bank first reported its online banking systems were down on Sunday in a message posted to Twitter through its official account. All systems are up & running with no issues being reported. ?? Check for overpayment generated 11/25, mailed 12/8. @jennypha_ (1/2) Hi, we are sorry to hear you are having issues with the SunTrust Mobile app. Doesn’t even say the password/username is incorrect just keep reloading the same login page, Somebody tell @SunTrust that its not a good look when a customer opens an account, then immediately cant do online banking because the website is down plus there are no Sunday tech reps. The content of this field is kept private and will not be shown publicly. SunTrust Bank’s online and mobile banking platforms are down due to a system upgrade that went awry, and the regional said it is unclear when customers will be able to access their accounts. @HiloHIChadO Help!!!! Just opened my acct last night and ready to close it today. @SunTrust Your customer service center absolutely sucks. Weeks away from succeeding Michael Corbat, Jane Fraser said she’d consider streamlining some units or divesting others as part of her effort to kick-start return on equity. @Hillrraaay 2/3 working properly. For more information about SunTrust Bank, visit SunTrust.com 2 SunTrust will never send unsolicited text messages. Browser Support (31) How do I delete cache and history in Google Chrome? @courtdough82 1/2 Good Sunday afternoon, SunTrust now Truist here. Waited 15 minutes on hold. Your mobile device and/or operating system is not compatible with SunTrust Mobile Web. They have just gotten awful, no customer service whatsoever. @AskSunTrust mobile deposit down? 4. No call back as they have my cell#. Can you please share with us what error message you are receiving? All systems are up & running with no issues being reported. Enter your User ID and Password to sign on to Online Cash Manager. @StephanieStarrC @thisiswhyichop It has branches in 11 states and the District of Columbia. -. If you do not already have a data plan with your wireless service provider, normal data rates will apply. Simply install the mobile app on your Android or iOS smartphone to access the products and services offered on SunTrust Digital Banking. Equal Housing Lender. *I do credit card top up with or without online access So can you address me where should I report these security issues? Facebook. Both of my banking apps have been down since yesterday! Read further for details and other important information. If you do not already have the appropriate plan with your wireless carrier, normal text and/or data rates will apply. @Guy726 @SunTrust Right??? Hi @SunTrust @SunTrust and @growfinancial why?! @AskSunTrust Absolutely not. @kade6767 Bank officials said Tuesday that SunTrust is automatically refunding all ATM fees and other surcharges for use of non-SunTrust teller machines during the time when the system was down. Leave a message in the comments. Have been in line for drive-thru for over 30 minutes. What are the Mobile Deposit limits? Both mobile and online banking are down. @AskSunTrust Everyone else seems to be getting theirs. SunTrust Bank reports @AskSunTrust @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. I already called and nothing was resolved. Mobile and browser banking logins are both failing, and you’ve clearly shut down your 1800 service line. Can you please share with us what error message you are receiving? 2021-01-17T09:16:59-05:00. None of your social media accounts mention outages for maintenance either. Financial Planning, American Banker. I would make a transfer in the morning. Suntrust Mobile banking down. Please try again.”. Via SunTrust's online banking services went down on Sunday morning after a routine technical upgrade. @RandoArcher Check for overpayment generated 11/25, mailed 12/8. Site: SunTrust. I had no problem receiving my first stimulus into this same Suntrust account and nothing has changed from my 2019 filing so why is there a hold up now? SunTrust Bank offers financial services to individuals and businesses in the southeast. All systems are up & running with no issues being reported. Like many banking applications, SunTrust is a small gadget designed to simplify the day-to-day management of your personal account. @Scott72753246 @AskSunTrust @jotieee_ Seems suntrust mobile banking is currently down cos I can’t login now 2020-08-07T15:17:23+00:00 @LandisWeaver The ATM is down at the local @SunTrust where everything seems worse since the merger. They have just gotten awful, no customer service whatsoever. @AskSunTrust You would think that if we could fix the problem immediately and avoid having to jump through hoops, Suntrust would be willing to help. I found some critical security issues on your website. SunTrust's online banking services went down on Sunday morning after a routine technical upgrade. We are apologetic to hear that you are unable to access your Mobile App services at this time. Report SunTrust Down. What to know when using the SunTrust Mobile App: If you have already enrolled in Online Banking, simply enter your user name and password on the app log in screen. We are apologetic to hear that you are unable to access your Mobile Banking services at this time. If you are accessing this site from a computer or tablet, you can sign on to Online Banking through www.suntrust.com. I’ve been trying to mobile deposit a check for 2 days now...go through the process of taking the photos, etc and when I hit submit, I get a message saying “Suntrust mobile banking service is currently unavailable. “Our teams are actively working to restore digital channels for our clients. @AskSunTrust You would think that if we could fix the problem immediately and avoid having to jump through hoops, Suntrust would be willing to help. King later revealed that the outage caused $15 million in lost revenue, $5 million in noninterest expenses, and, ultimately an investment of $300 million on a new data center to prevent a similar outage. Your name * E-mail * The content of this field is kept private and will not be shown publicly. *SunTrust does not charge a fee for the use of SunTrust Mobile Banking. ?? @AskSunTrust I have tried to get a supervisor to help me solve a problem with Suntrust/Truist. what is your email, @Mizzymarley1 @SunTrust i have an issue with my account. @AskSunTrust. @buckbelue8 can hit it out of Suntrust park. In the same month, Wells Fargo customers were double-billed due to an "internal processing error.". SunTrust, which is based in Atlanta, had $208 billion in assets as of June 30. To use the app on your Windows PC or laptop, you need to install an emulator. @ianfarlow downdetector.com BOA SunTrust Citizens Chase @Scott72753246 @AskSunTrust @jotieee_ Seems suntrust mobile banking is currently down cos I can’t login now 2020-08-07T15:17:23 @LandisWeaver The ATM is down at the local @SunTrust where everything seems worse since the merger. For the last couple of months, I have been unable to log on to the mobile banking app for days at a time. Anyone else having issues?!?! This malfunction prompted BB&T Chief Executive Kelly King to post a video apology on Twitter. Somebody tell @SunTrust that its not a good look when a customer opens an account, then immediately cant do online banking because the website is down plus there are no Sunday tech reps. @courtdough82 1/2 Good Sunday afternoon, SunTrust now Truist here. @AskSunTrust @SunTrust is mobile banking down? @AskSunTrust It says it’s unavailable. But no, we get stuck with generic answers from terrible customer service agents over the phone. We are apologetic to hear that you are unable to access your Mobile Banking services at this time. © Ookla, LLC. The only info I can find is people like me asking what is happening. To sign on to a different account, select from the options below. Getting ready to hit the golf course soon⛳️ @HMason14 @DanMathewsATL @KeithIpp86 Who else is working? For assistance with your new SunTrust account, give us a call, 800.SUNTRUST (800-786-8787) For Online Banking support, please call 800-382-3232. Doesn’t even say the password/username is incorrect just keep reloading the same login page, @partofsydir In February, many TD Bank customers could not digitally access their accounts for more than a week despite careful planning and preparation for an upgrade by the bank. By law, we are required to ask your consent to show the content that is normally displayed here. Help!!!! @SunTrust @AskSunTrust I need to speak with someone, but, my phone service is still disrupted from the Christmas morning issue, @SunTrust i have an issue with my account. Please update social media if so, many unhappy customers. Anyone else having issues?!?! @680TheFan. Call then cut off before I could speak to rep. @NOLACorvette @AskSunTrust Please update social media if so, many unhappy customers. If you don’t want to visit one of SunTrust’s physical branches, you can still do most of your banking from the mobile banking app or website. In April and May, a technical issue with Citizens Financial Group’s software prevented customers from accessing their accounts. Truist Wealth is a marketing name used by Truist Financial Corporation. SunTrust Bank’s online and mobile banking platforms are down due to a system upgrade that went awry, and the regional said it is unclear when customers will be able to access their accounts. @AskSunTrust @SunTrust is mobile banking down? Here are the milestones and missteps, the wonderful and weird, the best and worst, during a year that will be a powerful force in shaping the future of the industry, Capital One fined $290M for ‘willful’ anti-money-laundering failures, Incoming Citi CEO Fraser signals major changes ahead. The regional bank first posted notices to social media on Sunday at 8:24 a.m. that its mobile and online banking access were down. Every time the app and portals are down, I’ve never received any sort of heads up about the outage. Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties without express written permission. We were performing a normal system upgrade that experienced technical difficulty. Menu Main menu. Everyone else seems to be getting theirs. Mon, 10/16/2017 - 5:35am - Anonymous. I found some critical security issues on your website. @judgealexferrer @BankofAmerica I switched to SunTrust late last year and I’ve had no problems with them at all. The customer service is awful therefore I no longer want to use Suntrust/Truist. @business *I load both USA and Canada account ATLANTA, Ga. (WAVY) – SunTrust digital access remains down for all customers. User ID: Password: Forgot your User ID or Password? @brianmuddradio Don't you miss with your small business....long meetings with your CPA firm on how the Gov is soaking you and how to mitigate, or, like me this week...2 hours a day on the phone with Suntrust trying to figure out why their payroll doesn't work ? It looks like the @SunTrust web site is broken... again. Are you also affected? Still no return of escrow acct funds. @carab1985 Both mobile and online banking are down. @KristinaBrents Reports; Sites; Secondary menu. ?? 1 SunTrust does not charge a fee for the use of SunTrust Mobile Banking. The customer service is awful therefore I no longer want to use Suntrust/Truist. @680TheFan, @SunTrust why is the business account login not working? Can you please try. @SunTrust is online banking down? Cybersecurity remains a priority along with CARES Act compliance, flexibility for borrowers impacted by the pandemic and more. If you do not already have the appropriate plan with your wireless carrier, normal text or data rates will apply. Just opened my acct last night and ready to close it today. The Suntrust mobile banking is unavailable, please try again: Sat, 10/24/2020 - 4:31am : Add new comment; Mobile banking unavailable: Tue, 08/25/2020 - 5:26pm : Add new comment; Web Site down as of 10:00 AM EDT: Mon, 08/24/2020 - 7:23am : Add new comment; Suntrust Online Cash Manager Website Down: Mon, 08/24/2020 - 5:16am : 1 comment Is it enough? SunTrust Bank reports @AskSunTrust @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. Getting ready to hit the golf course soon⛳️ @HMason14 @DanMathewsATL @KeithIpp86 Who else is working? *I do credit card top up with or without online access Mortgage paid off 3 weeks ago. SunTrust had $208 billion in assets as of June 30. Add new comment. We are apologetic to hear that you are unable to access your Mobile Banking services at this time. Call then cut off before I could speak to rep. @AskSunTrust I have tried to get a supervisor to help me solve a problem with Suntrust/Truist. If you receive a suspicious text message, please report the incident to abuse@suntrust.com. Be the first to know the next time SunTrust Bank goes down. The bank has been directing people seeking assistance to their local branch, ATM, or to call 800-SUNTRUST. @SunTrust @AskSunTrust I need to speak with someone, but, my phone service is still disrupted from the Christmas morning issue, @jewelsoignoli @TheFieryGinger Mortgage paid off 3 weeks ago. The SunTrust Mobile App is optimized for your Android device and is specifically designed to provide quick and secure access to your personal accounts. It looks like the @SunTrust web site is broken... again. -. ?? We are apologetic to hear that you are unable to access your Mobile Banking services at this time. Wells Fargo pledges to cut $8 billion in overhead. The Pittsburgh company intends to continue adding commercial offices and retail branches in markets it had been eyeing before agreeing to buy BBVA USA for $11.6 billion. @AskSunTrust It has branches in 11 states and the District of Columbia. Reassure customers that your call is legitimate with verification and enhanced mobile display. @AskSunTrust But no, we get stuck with generic answers from terrible customer service agents over the phone. Mon, 11/09/2020 - 2:27pm - Anonymous. Do not under estimate him ? In January, customers at Capital One were charged multiple times for the same debit card transaction due to a software issue. All systems are up & running with no issues being reported. We sincerely apologize for the inconvenience,” said Sue Mallino, the bank’s chief communications officer. ^JW. Today’s worst customer service award goes to @suntrust. @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. @cales157 Contributor, Both of my banking apps have been down since yesterday! In February also, a three-day BB&T equipment malfunction caused outages at ATMs, online, and mobile banking. I already called and nothing was resolved. Brilliant. what is your email, @business *I load both USA and Canada account I see no login form like there used to be, and clicking on the Sign On at the top of the page does nothing. 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Truist here banking once since Friday internal processing error. `` without spaces like me asking what is.. Personal accounts fee for the same month, Wells Fargo customers were due. Security issues on your Windows PC or laptop, you need to install emulator! My banking apps have been unable to access the products and services offered on SunTrust access... The customer service is awful therefore I no longer want to use.!